PulseChat — Terms & Conditions
1. About this service
PulseChat is a subscription service that gives you access to artificial intelligence tools from your mobile phone: a chat assistant, image generation, short video generation, CV creation and presentation generation.
The service is provided by [COMPANY LEGAL NAME], registered at [REGISTERED ADDRESS], in partnership with Upstream and distributed to Telecel Ghana subscribers.
2. Who can subscribe
You must be a Telecel Ghana subscriber, be at least 18 years old, and be the account holder or have the account holder's permission to incur charges on the mobile number you use.
3. Subscription and charges
The subscription price and billing period are those published by Telecel Ghana at the point of subscription and confirmed to you when you activate the service. Charges are applied by Telecel Ghana to your mobile account or airtime balance and appear on your mobile bill.
The subscription renews automatically at the published interval until you cancel it. If the price changes, you will be notified in advance in accordance with the operator's policy.
If your balance is insufficient at the time of renewal, your access to premium content is suspended until a successful charge is taken. You will not be able to use the tools during that period.
4. How to subscribe
You can subscribe from the login page or from your profile page in the service. You will be taken to an activation page where you confirm the subscription. Once activation is complete you are returned to the service and signed in automatically.
5. How to cancel
You can cancel at any time by sending STOP to 2126 from your Telecel Ghana line. Cancellation stops future charges. Charges already taken are not refunded, and you keep access until the end of the period you have already paid for.
6. Fair use limits
To keep the service available to everyone, daily limits apply per subscriber:
- Images: 5 per day
- Videos: 4 per day
- CVs: 3 per day
- Presentations: 3 per day
Limits reset each day. We may adjust these limits, and will publish any change on this page.
7. Content you create
You own the content you generate and may use it for personal or commercial purposes, subject to the terms of the underlying AI providers. You are responsible for what you ask the service to produce and for how you use the result.
Files are kept for 4 days. Images, videos, CVs and presentations are deleted automatically after that. Download anything you want to keep. We cannot recover deleted files.
8. Acceptable use
You must not use the service to create or distribute content that:
- is unlawful under the laws of Ghana
- infringes someone else's copyright, trademark or other rights
- depicts or sexualises children
- harasses, defames or impersonates another person
- incites violence or hatred against any group
- is intended to deceive, defraud or spread misinformation
We may suspend access to accounts that breach these rules, without refund.
9. About AI-generated results
Content is produced by automated systems and may be inaccurate, incomplete or unsuitable for your purpose. It is not professional advice of any kind. Check anything important before you rely on it. The same request may produce different results each time, and we cannot guarantee any specific output.
10. Your data
To operate the service we process:
- your mobile number, when you sign in with it
- your subscriber identifier from Upstream
- the text and images you submit
- the content generated for you
- a randomly generated device identifier stored in a cookie
- usage counts, so daily limits can be applied
Your requests are sent to the AI providers that produce the results: OpenAI, Google, Stability AI, Runway, Luma AI, and Unsplash for stock imagery. Presentations are displayed using Google's document viewer, which requires the file to be reachable at a temporary web address. We use Google Analytics to measure usage of the service.
Do not submit information you would not want processed by these third parties, including financial details, health information or other people's personal data.
Generated files are deleted after 4 days. Chat history is kept for the most recent 50 conversations. Subscription and usage records are retained as required for billing reconciliation with the operator.
11. Availability
We aim to keep the service available but do not guarantee uninterrupted access. The service depends on third-party AI providers and on the Telecel Ghana network, and may be unavailable during maintenance or provider outages.
12. Liability
To the fullest extent permitted by law, our liability to you is limited to the subscription fees you paid in the billing period in which the issue arose. We are not liable for indirect or consequential loss, or for loss arising from your use of generated content.
13. Changes to these terms
We may update these terms. Material changes will be published on this page before they take effect. Continuing to use the service after a change means you accept the updated terms.
14. Contact and complaints
For questions about the service, write to [SUPPORT EMAIL]. For questions about charges on your mobile account, contact Telecel Ghana customer care.
When contacting us, include the mobile number you use for the service so we can find your account.
15. Governing law
These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have exclusive jurisdiction over any dispute.